Handling customer service across social media channels is somewhat expected in this hyper connected time. Many customers are looking for instant feedback and response when they have an issue or a question. If your business is represented online, which is absolutely necessary in this day and age, then you have to have a customer service strategy in place as well.

When you’ve created new content through an article or other original work, only half of your job as a content marketer is actually done. You may have planned and then executed the writing of a great article, but there are a whole other set of steps to take next. Obviously a main goal of content marketing is to be seen. You are trying to provide current and relevant information to your readers and followers. The way that you promote the content you’ve created is just as important as the content itself. It’s essential to organize a social media strategy.

Both you and your followers will be busy over the holidays. But while YOU may not have time to post, THEY will still be looking at their social media. Here are some tips on how to schedule posts now for folks to read later.

Social media isn’t slowing down any time soon. It’s up to marketers to keep up the pace and make sure that all of their bases are covered. The problem is that it’s easy to be swept up in the streams, platforms and never ending chatter. Here are a few tips to increase your productivity as a social media marketing manager.

Fresh and relative content is a benchmark in any effective social media marketing strategy.  Customer testimonials and reviews are perfect, custom made, marketing tools. Businesses have exploded on nothing more than reviews alone.  Look at sites like Yelp and TripAdvisor.  Leaving a review can make or break a business.  So, as the business, how can you put testimonials and reviews to work for you?

Yes, it’s still summertime, but after Labor Day folks shake off their vacation mindset and reapply themselves at the office. They get busy and before they know it, 2016 is over. Take some time now to plan the rest of the year’s content for your blog and social media.

Everyone knows social media can be powerful. No one really has the time to update their platforms. And it’s anyone’s guess how to do social media successfully. If that sums up the situation at your organization, then read on for a quick master class.

All the marketing gurus say you need to be on social media. But that’s time and/or money out of your business. If you don’t know what your goals are and aren’t keeping track of the return on your investment, you could be wasting valuable resources.  

This month we’re celebrating a few things here.  Here at Sprocket Websites we’re celebrating our 6 year anniversary! We’re also celebrating a great first half of 2016.  To end the first half of 2016, we’d like to take a look back at our most popular articles so far this year.  These are the articles that viewers have read and interacted with the most in the last 6 months.  We love seeing the topics that interest you, so we can give you more of what you’re interested in.  Happy Anniversary!