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Saturday, June 14, 2025

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Tired of Chatbots? Here’s How They Could Improve

Tired of Chatbots? Here’s How They Could Improve

When done right, they can drive sales and provide positive experiences that keep customers coming back. But poorly designed chatbots can frustrate customers and drive them away — sometimes for good.

If your value prop sounds like everyone else’s, you’ve already lost

If your value prop sounds like everyone else’s, you’ve already lost

Many companies that think they have a marketing problem really have a clarity problem. They either:

  • Don’t understand what makes their product matter.
  • Or communicate it in a way that gets ignored.

A value proposition isn’t a tagline or a headline. It’s a powerful reason. It’s your company’s case for why someone should become a customer, and it needs to stand up under pressure.

But here’s the problem: most companies never pressure test it.

Tired of Chatbots? Here’s How They Could Improve

Tired of Chatbots? Here’s How They Could Improve

When done right, they can drive sales and provide positive experiences that keep customers coming back. But poorly designed chatbots can frustrate customers and drive them away — sometimes for good.

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We started talking about ADA compliance for websites last time. The next step is to figure out how to fix it. Today we’ll look at the options available to businesses and organizations.
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Sprocket Websites
6/13/2025
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No doubt you mull business scenarios in your head all the time, but do you formalize scenario planning and share it with your team?
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Sprocket Websites
6/12/2025
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While Artificial Intelligence has lots of potential to help our businesses, there are pitfalls as well, so let’s pause the discussion to identify some of the hazards.
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Sprocket Websites
6/11/2025
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In today's Sprocket Report: Marketing with reviews and E-commerce for every business: https://bit.ly/4l0KlgW
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Sprocket Websites
6/10/2025
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One of the great mysteries of life is how our legit business emails go astray while every spam email seems to wind up in our inboxes.
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Sprocket Websites
6/9/2025
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Pinterest has come a long way since I wrote about buyable pins in 2015. Have you considered whether your business would benefit from marketing and selling on this platform?
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Sprocket Websites
6/6/2025
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In case you need an excuse, tomorrow is National Donut Day.
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Sprocket Websites
6/5/2025
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In 2016, the Year of the Monkey, we discussed three tech tools with “monkey” names. It’s time to revisit each of them to see what’s changed since then.
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Sprocket Websites
6/4/2025
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Of course there are ads in Google AI Overview.
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Sprocket Websites
6/3/2025
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Are you a small business owner in the Chicago area? Then you might want to check out the Chicago Small Business Expo on June 4.
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Sprocket Websites
6/2/2025
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