When I first started working with Sprocket Websites, I founded the “I-need-to-start-resizing-my pictures-Anonymous” club. I had no clue what I was doing, but I learned so much about cropping and pixels and scaling images, that it will surprise you ...

Occasionally I’ll come in contact with someone in the cyber world who absolutely shocks me. OK, "occasionally" is putting it lightly. If I send an email asking about the details of a professional event and CutieGirl152 writes me back, you can probably guess I won’t be attending. If your email address hasn’t changed since 1992, we need to talk.

Starting a new business on a shoestring? Need a website, but don’t have the budget? Don’t panic! You can still get up-and-running online if you DIY.

This is an update to "Responding to Negative Feedback on Social Media” dated 1/22/2014.

Marketing experts advise that your business use social media to reach a larger audience. But once you make yourself available to your customers and the world, you’ve also opened yourself up to increased scrutiny – some of which is bound to be negative. How are you going to react?

This is an update to "Can't Buy Google's Love” dated 2/6/2013.

So you wanna be at the top of the search engines you say? How much is it going to cost you, you ask? Nothing. Nada. Zip. Google’s love is not for sale folks. (No matter who is trying to sell it to you). You’re going to have to wine and dine her; you’re going to have to work for it a bit. So, if you can’t buy a higher ranking, how does it work then? What, exactly, do you have to do to make it to the top?