Why We Hate Losing a Client over Price
Search
× Search

Sprocket Websites - Blog / News / Updates

Why We Hate Losing a Client over Price
Kate Gingold
/ Categories: The Sprocket Report

If you find this helpful, pay it forward! More after the article...

Why We Hate Losing a Client over Price

The Sprocket Report

This article has been updated on 2/15/2022 with the article entitled “Penny Wise and Dollar Foolish Choices When Building and Maintaining Your Website.”

Some people want the best value their money can buy. Others shop around for the lowest price and don’t care so much about the quality. We don’t judge. Still, it sure hurts to watch a prospective client walk away.

We just want to get folks on the web, but boy howdy! It sure can be tough for us to help them! Recently a proposal was returned to us with an apologetic “Thanks, but no thanks” because the client found a cheaper solution.

Everyone has the right – even the responsibility—to get the biggest bang for their buck. Working with startups and volunteer organizations is great fun and highly fulfilling, but they have notoriously teeny budgets. We totally get it. In fact, we launched our SprocketStore so folks with teeny budgets can build their own starter websites for under $7 a month.

Do-It-Yourself web builders of course have their limits, but when you know that up front, you accept it and plan around it. The trouble starts when folks pay for a budget website thinking they bought something better. Links break, updates aren’t being made, browser compatibility is lagging and suddenly no one’s answering the phone any more to deal with questions.

Success can also be problem, believe it or not. When the startup needs a shopping cart or the not-for-profit needs a registration system, they’ll come to us to add it to their existing site when the original developer is unavailable. We hate having to explain that by the time we detangle all the existing code, they’d be better off building a new, more versatile, website.

That’s why we’re heartbroken when we lose a prospective client over price. They’re going to be delighted with their new, cheaper, website. At first. But before long, another less delightful adjective will describe how they feel about their website. And when that happens, they won’t come back to us. We won’t get another chance to help them.

So when the time comes to build a new website, ask lots of questions, take lots of notes and compare apples to apples. Then you’ll be ready to make the choice that’s right for your needs. If you want to know the pros and cons of the websites we build, just give us a call. As you know, we’re always happy to help.

Did you enjoy this article? Was it helpful? Insightful?
Then please share it! Post it on your favorite Social Media platform(s) so your followers see it.
It's easy. Just click on any of the social icons below and we'll do the heavy lifting for you.
Oh yeah, leave a comment below. We'd love to hear from you. Thanks for visiting!

Print
4433 Rate this article:
No rating
Kate Gingold

Kate GingoldKate Gingold

I have been writing a blog with web marketing tips and techniques every other week since 2003. In addition to blogging and client content writing, I write books and a blog on local history.

Other posts by Kate Gingold
Contact author Full biography

Full biography

I have been writing a blog with web marketing tips and techniques every other week since 2003. In addition to blogging and client content writing, I write books and a blog on local history.

x
Previous Article Providing a Great "Customer Experience"
Next Article 5 Tips to Increase Productivity

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Contact author

x

Stay In-The-Know...

Via QR Code

... With Every-Other-Week Tips!

Every other Tuesday, you'll receive the Sprocket Report completely free! Learn the latest business tip or news about what's currently happening in internet marketing. You get:

  • A web marketing tip from Kate
  • Another one from Breanne, and
  • Bonus! Tips curated from around the web

That's three valuable posts that you can read, plus a quick look at upcoming events and what's being discussed on Twitter. 

You'll want to get this info for yourself, in your own inbox. It's easy!

Type your email in the box above. OR scroll to the bottom of any page on this site. We have our subscription box there, too!

We NEVER give out your email address to anybody else and we don't flood you with ads. It's just good, free information. 

About Us

We turn surfers into visitors and visitors into customers.

We'll make you a beautiful, interactive website. Then we'll help drive traffic to it.

Read Archived Articles

Search

GET SOCIAL

LEARN MORE

Get The Sprocket Report

 

Terms Of UsePrivacy StatementCopyright © 2024 by Sprocket Websites, Inc.
Back To Top