Email's Timely and Personal Touch Strengthens Customer Relationships
Search
× Search

Sprocket Websites - Blog / News / Updates

Email's Timely and Personal Touch Strengthens Customer Relationships
Kate Gingold
/ Categories: The Sprocket Report

If you find this helpful, pay it forward! More after the article...

Email's Timely and Personal Touch Strengthens Customer Relationships

Fourteenth in a Series

A tried-and-true way to keep prospective customers from getting lost inside your sales funnel is to stay in touch and email is still a powerful tool for doing just that. 

Everyone gets too many email messages, yet we still see most of them, open many of them, and take action on a good number of them. Digital Marketer says that this year 300 BILLION emails will be sent and received EVERY DAY! If your business isn’t taking part in this marketing tool, you’re missing out on a prime method for reminding your prospective customer about how you can help solve their problem. 

Why should you use email?
While there are now better options for getting paid ads in front of the right audience, you’re still broadcasting, in the most agricultural sense of the word. That is, you’re tossing “seeds” onto the ground, but not all of them will land where they can take root and grow. Email, on the other hand, lets you nurture those seeds so that they come to fruition. 

Where do you get email addresses?
Of course, people can be very stingy about sharing their email addresses, but it is essential to keep building that list. Start with your current and previous clients. It’s a sales truism that finding a new customer costs much more than re-selling or up-selling a current one. And don’t forget to ask for referrals, maybe even by offering an incentive.

Next, review your networking events. When you’re exchanging cards, meeting new people, or working through business expos, get in contact with them right away. It’s not okay to just add them to your email list, but you can certainly email them, personally, once. Remind them about how you met and invite them to subscribe to your list. They will no doubt need a good reason to do that, so be sure you provide one. Offer a discount or a freebie of some kind and assure them that you will treat their email address with respect. 

Finally, use your paid advertising to collect email addresses by making that the goal of your Call To Action. Again, smart folks like your customers aren’t going to be eager to share that info without a good reason. Take care to create the most compelling offer you can think of to convince them. 

What’s new in email marketing?
Like all digital marketing, email has had trends. The current big trend is “personalization.” Since we are all bombarded constantly with ads, the natural response is to tune out as much as possible. Even so, something personal is likely to get our attention such as our name or hometown or favorite team, and so on. 

Even though it sounds contradictory, email tools today are better than ever at automating personalization. Sure, your message can start with “Dear [first name],” but that’s just the beginning. 

Segmentation can sort your list into groups that get different kinds of emails. For instance, all the people you met at the last convention can be in a different group than current customers so they get an introductory message instead of a resell message. Or maybe you want cities in separate groups or customers sorted by the date of their last purchase. 

Appreciation emails are another great way to personalize your message. Membership anniversary discounts, birthday wishes, abandoned cart reminders, and more can be automated and sent at the appropriate time.

How cost-effective is email?
There are free email platforms, although you’ll pay more as your list grows and the best tools might cost extra. Still, email is cheap compared to most other marketing options. HubSpot says that the ROI is $36 for every $1 spent.  

The true cost isn’t necessarily in the tool itself, however, but in the creation of your email campaign and content. It does take effort and/or budget to come up with a winning strategy, a compelling message, and eye-catching graphics. Fortunately, you can take more than one shot at this type of marketing and learn as you go. Even if your first attempt doesn’t break sales records, you have successfully reached out to remind prospective customers that you’re serious about doing business. 

Next time we’ll do a deeper dive into what the most successful marketing emails have in common, but here’s one tip early: Your emailed Call To Action needs to link to a great landing page. If your website disappoints, you’re just wasting all that marketing effort, so call us now for a fresh look and updated capabilities. 

Read the next post in this series.

Photo by mododeolhar

Did you enjoy this article? Was it helpful? Insightful?
Then please share it! Post it on your favorite Social Media platform(s) so your followers see it.
It's easy. Just click on any of the social icons below and we'll do the heavy lifting for you.
Oh yeah, leave a comment below. We'd love to hear from you. Thanks for visiting!

Print
835 Rate this article:
3.0
Kate Gingold

Kate GingoldKate Gingold

I have been writing a blog with web marketing tips and techniques every other week since 2003. In addition to blogging and client content writing, I write books and a blog on local history.

Other posts by Kate Gingold
Contact author Full biography

Full biography

I have been writing a blog with web marketing tips and techniques every other week since 2003. In addition to blogging and client content writing, I write books and a blog on local history.

x
Previous Article Should your Business Have a Facebook Page or Group?
Next Article What's Worse Than Failure to Launch? Holding Your Business Back in Fear of Failure!

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Contact author

x

Stay In-The-Know...

Via QR Code

... With Every-Other-Week Tips!

Every other Tuesday, you'll receive the Sprocket Report completely free! Learn the latest business tip or news about what's currently happening in internet marketing. You get:

  • A web marketing tip from Kate
  • Another one from Breanne, and
  • Bonus! Tips curated from around the web

That's three valuable posts that you can read, plus a quick look at upcoming events and what's being discussed on Twitter. 

You'll want to get this info for yourself, in your own inbox. It's easy!

Type your email in the box above. OR scroll to the bottom of any page on this site. We have our subscription box there, too!

We NEVER give out your email address to anybody else and we don't flood you with ads. It's just good, free information. 

About Us

We turn surfers into visitors and visitors into customers.

We'll make you a beautiful, interactive website. Then we'll help drive traffic to it.

Read Archived Articles

Search

GET SOCIAL

LEARN MORE

Get The Sprocket Report

 

Terms Of UsePrivacy StatementCopyright © 2024 by Sprocket Websites, Inc.
Back To Top