Who Ya Gonna Call when Email Goes Wrong? - Website Design | Naperville | DNN | Social Media | WordPress
× Search

Sprocket Websites - Blog / News / Updates

Who Ya Gonna Call when Email Goes Wrong?
Kate Gingold
/ Categories: The Sprocket Report

Who Ya Gonna Call when Email Goes Wrong?

The Sprocket Report

Email is one of those things that works great – until it doesn’t. With the average business owner or not-for-profit director intent on their own job, who should they ask to fix their email issues?    


The simple and annoying answer is “it depends.”


Who set up your email in the first place? If you have an IT department or an IT person who set it up for you, that would be where to start. They’ll be familiar with the moving parts and what the appropriate steps would be.


Often, however, your email may have been set up by your web developer when they built your website. If so, give them a call and ask them to take a look.


Or maybe you went to a company like GoDaddy to buy email service on your own. Go ahead and make use of their customer support for help and advice.


A server issue or a network problem might be what’s causing you grief somewhere along the line. You’d be surprised to learn all the steps of an email’s journey! But the trip begins and ends on your computer, tablet or mobile phone and the program you use there. Some common email programs are Outlook, Mac Mail, Thunderbird and similar. Keep in mind that GoDaddy, your web developer and possibly even your IT person don’t know what program you are using to fetch and send email on your personal devices.


Outlook, Mac Mail and similar programs have plenty of online FAQs, tutorials and other support to help you solve your problems. If you aren’t comfortable with technology in general or are unfamiliar with your specific email program, it might be wise to ask someone who knows their way around to get in front of the screen with you. Together, you can walk through the steps to be sure everything is configured correctly.


When email communication comes to a screeching halt, getting it fixed becomes a top priority. The question isn’t WHETHER your email will go down – it’s WHEN. Make a note now who you’re gonna call before it happens to you. If setting up email service is not your forte, give us a call. We’d be glad to help. 


Previous Article Re Evaluating Your Twitter Marketing Strategy
Next Article Scaling DNN Summit 2018
1207 Rate this article:
Kate Gingold

Kate GingoldKate Gingold

I have been writing a blog with web marketing tips and techniques every other week since 2003. In addition to blogging and client content writing, I write books and a blog on local history.

Other posts by Kate Gingold
Contact author Full biography

Full biography

I have been writing a blog with web marketing tips and techniques every other week since 2003. In addition to blogging and client content writing, I write books and a blog on local history.


Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Theme picker

Contact author


About Us

We turn surfers into visitors and visitors into customers.

We'll make you a beautiful, interactive website. Then we'll help drive traffic to it.

Stay In-The-Know...

... With Every-Other-Week Tips!

Every other Tuesday, you'll receive the Sprocket Report completely free! Learn the latest business tip or news about what's currently happening in internet marketing. You get:

  • A web marketing tip from Kate
  • Another one from Breanne, and
  • Bonus! - we always have a guest post as well.

That's three valuable posts that you can read, plus a quick look at upcoming events and what's being discussed on Twitter. 

You'll want to get this info for yourself, in your own inbox. It's easy!

Type your email in the box above. OR scroll to the bottom of any page on this site. We have our subscription box there, too!

We NEVER give out your email address to anybody else and we don't flood you with ads. It's just good, free information. 

Read Archived Articles




Get The Sprocket Report

Terms Of UsePrivacy StatementCopyright © 2020 by Sprocket Websites, Inc.
Back To Top